Today I opened an Artfire shop. A second online shop for me. My Etsy shop being my first well established. Right now my Artfire shop is a showcase shop. The place I’m listing my favorite charm bangles. If I should decide to keep both shops, I think the Artfire shop will remain strictly a bangle shop.
Why open a second shop you ask?
Well that’s a story and a half. But I can break it down to 3 reasons. The first being yesterday I also had my second huge issue with Etsy and their lack of protection and willingness to help and understand a sellers needs and problems.
First, Yesterday, I reached out to Etsy because I was hoping a review could be edited to reflect a return. From what I understood Etsy could do this and I need only ask and explain why. I let my customer know Id do the return after I heard back from etsy but just this one time since after all she had bought this necklace 7 months ago.
Etsy didn’t answer me, they instead, went into my convo with my customer and THAN told me they were going to close my shop because I threaten to not do a return, unless she edited the review. The review she gave wasn’t even bad! Now you cant edit a review or even leave one after 2 moths its been several. No. I never told or asked for my customer to edit review and in the messages I clearly say I was going to do the return but I couldn’t do it till I hear back from (Incase there was some special thing I needed to do to get the return noted), I just wanted to get some answers from Etsy first. I think if a return is done, the sale should reflect that, its that simple. But Etsy took a bullshit stand refused to and still has not answered my questions and continues to tell me I threaten my customer.
Personally I feel a bit violated as well going into my messages like that?! I mean really if my customer had a problem I think she would have reached out to Etsy but I’m the one who did.
Second, reason is much simpler. I want to reach more people. And after a day of checking things out my items stand out on Artfire there is hardly anyone there with what I have.
Third, I blogged about this when it happen. Etsy has one set of rules for some people and another for the rest of us. Case in point, my shop was threaten shut down last year for a day because I listed a Hello Kitty charm bangle. There was than and still are today 1000’s listed. I bought the charms on etsy and made them into a charm bangle. Yet I was for lack or a better word targeted and removed for this “Copyright Violation”. When I asked ” What The Fuck?!” I was ignored. I asked for 10 days straight Why? Why are the others still up? Why me? Why??? And to this day I still have no answer I was however told I could keep my shop back but if I listed the item again I would be shut down for good.
Now I know there are some people that would say I should not have blogged about this. That Etsy would take my shop down because of it, but that would farther my point and Im mad as hell over it, and its hard to see through all that red.
Maybe you’ve can relate to this. Maybe you can see the struggle a online small business women had/has. Maybe nothing and you just wanted to read a blog where someone was venting. Whatever the reason thanks for stopping by and letting me vent a little..